ULTRA SUPPORT MAIN PAGE
In
order to Provide Fast Solutions for ALL of our Clients,
we've
improved our communication methods.
Why Should you use this Page?
Sending messages via this site results in:
-
a 99.9% chance that we'll actually receive your message.
(Up from less than 50% via regular email).
-
automatic distribution of messages to the correct ULTRA staff member.
-
allowing our staff to avoid the overhead of spam, filters and unauthorized emails.
MESSAGE TYPES (and the Pages to Send Them)
Select the category below that best fits the type of message you are sending. Further information about each will be displayed along with the fields in which to type or paste your message.
Click SALES
QUESTION
To ask a question that will help you decide to buy and ULTRA product
(or not).
Click REPORT
BUG
To report a bug in an ULTRA product.
Click MESSAGE
To send a Message to ULTRA staff about anything.
Click REQUEST
SUPPORT
To send a Support Request.
If you are eligible for FREE SUPPORT as defined at NEW30
(for new users) and USER15 (for existing
ULTRA users)
there will be no charge.
Otherwise, you'll be billed per our SUPPORT
POLICY .
Web
Pages (Updated Daily) that may Answer
your Question or Resolve your Issue
- The
BUGS page.
Updated as bugs are reported. Contains bugs that are: outstanding, fixed but unreleased, and recently released fixes.
If we're already aware of a bug, please don't report it.
- The FAQ
page.
Q&A's we answer that we think will help other clients.
- The SFAQ
page for Answers to Sales Related Questions.
Q&A's we answer for those considering buying an ULTRA product.
- The NEWS
page.
Updated often with ULTRA related news.
- The FEATURE
page.
Feature and data requests from clients with their status..
Please review our SUPPORT POLICY .
So you're not surprised in terms of whether you qualify for free support or not.
ULTRA
Financial Systems LLC
P.O. Box 3938, Breckenridge CO 80424
Phone: 970-453-4956
Fax: 970-453-2467
© 2010 ULTRA Financial Systems LLC.