ULTRA PAID SUPPORT
(Effective 02/01/10. Subject to change at any time.)
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• $90 per hour with a $10 minimum for ULTRA staff which may or may not be performed by Steve Hunter (at our discretion).
  
  
• $120 per hour with a $60 minimum If you specifically request Steve Hunter to work on your project. (Mention "Steve-only" in the description field below).
  
  
• Billing is by the minute (rounded up), and begins upon answering phone or opening an email.
  
  
• Billing ends when ULTRA Staff moves completely off of your project or issue.
  
  
• Any estimate of how long a project will take is not a fixed price contract. Projects are billed for the amount of time they actually take to complete. The only circumstances where work will be performed at a fixed prices are the cases listed at FLATFEE .
  
  
• Clients may request time limits at which we'll stop working on an issue or project. In that case the client is responsible for compensating us for our time even if the issue remains unresolved and/or unfinished.
  
  
• All work performed on projects is compensated on a pure hourly basis. There are no guarantees of value, satisfaction, etc. We will do our best on your project and we expect to be compensated for all the time we spend regardless of the result of that time.
  
  
• PAID SUPPORT balances are invoiced on a monthly basis and due upon receipt.