FLAT FEE SUPPORT SCHEDULE
In
order to simplify our billing procedures, common requests for
users ineligible for FREE Support is handled on a flat fee basis.
(Effective as of 02/01/10. Subject to change at any time.)
New Authorization Code (AC) via Email ($10)
ULTRA
Clients upgrade their computers very often. In the past, we've
had to send out new ACs many times every day.
In ULTRA 10.32+, the most recent Authorization Code (AC) that
a user has entered into the ULTRA program is available via the
HELP + ABOUT menu item.
Does not apply to new clients in their NEW30 support period.
EMAIL Re-send. ($10)
All emails
we send have...
* the word 'ultra' somewhere in the "Subject"
* either 'ultra' or 'uedev' somewhere in the "Reply-to"
email field.
Remember that your email can be filtered at three levels:
* ISP such as Comcast.net
* Email Provider such as AOL.com before delivery to your box.
* Email application such as your Yahoo.com spam filters.
Please set up your email filters accordingly . In the past over 50% of our emails have not been received, a situation we desperately want resolved.
Does not apply to new clients in their NEW30 support period.
MAIL Re-send. ($20)
Does not apply to clients in their FREE SUPPORT periods whose order was lost in the mail.
MAIL Re-send via Overnight Delivery. ($40)
At this time we do not generally offer overnight shipping on our products but we will do so at this rate.
ULTRA
Financial Systems LLC
P.O. Box 3938, Breckenridge CO 80424
Phone: 970-453-4956
Fax: 970-453-2467
© 2010 ULTRA Financial Systems LLC.