ULTRA Support Request

Our goal is to handle all requests as quickly and efficiently as possible.

In order to Provide Fast Solutions for ALL of our Clients...
BEFORE you Request FREE Support
We Ask that You've:

Read the Tutorial at ULTRA's HELP + USER'S GUIDE menu item.
We'll know from your request how much of our documentation you've read. ULTRA is not a program that you can jump into without reading docs.
Checked the FAQ page to see if your issue is answered there.
The FAQ page is updated automatically at least daily with every Q&A that we believe will help other users.
Checked the BUGS page to make sure that your issue isn't a bug of which we're already aware, and working to resolve. Once a bug has been reported, additional reports do not help us.
Reviewed our SUPPORT POLICY . We don't want you to be surprised in terms of whether you qualify for free support or not.

IMPORTANT NOTES

Your SUPPORT CODE (SC) is available via clicking the SUPPORT menu item of ULTRA 10.32+. A valid SC is required for all FREE Support Requests. (The SC contains information that greatly speeds up our ability to resolve your issue such as the version you are using.)
Try not to combine multiple problems / questions in a single Support Request. While we will address each issue, we get confused and will probably miss answering some of them.

Upon receipt of your request,
we'll send you a confirmation email which will contain:.

Once we've sent you a solution we'll assume the issue is resolved. If our solution fails to resolve your issue just let us know.

All emails we send have...
* the word 'ultra' somewhere in the "Subject"
* either 'ultra' or 'uedev' somewhere in the "Reply-to" email field.

Please set up your email filters accordingly . In the past over 50% of our emails have not been received, a situation we desperately want resolved.